Financial News & Insights Topics

Cybersecurity Awareness: Steps to Take if You Experience Fraud

DO YOUR PART. #BECYBERSMART Each day, people click or swipe to make an online purchase, register for a webinar, submit a loan application or post on social media. All the while, fraudsters are trying to steal their personal and financial data and use it without their knowledge. So, what should do you if you fall…

The Only 3 Things You Need To Focus on For Strategic Planning For Your Business

Strategic planning means a lot of things to a lot of different people. One problem that exists in corporate America is that the act of strategic planning is undefined and so management teams feel that if they can get to an offsite, sit around a table, work on some budget plans and talk about the…

Here is the Data on Customer Problem Resolution

Assume for a second that your company screws up and causes a problem. The customer comes in or calls to complain – Do you apologize? Of course you do – but then what? For the most part, small and mid-sized businesses are fantastic and solving problems and making customers happy. What comes after an apology…

How to Attract the Wrong Customers to Your Business

As your company kicks off 2020, one critical factor to get right is to verify if you are targeting not the customers that you have now but the customers that you want for the future. Chances are, at least at some level, you are attracting the wrong customers that are not profitable, not engaged, not…

Naval Lessons of Leadership and Accountability

Commander Bryce Benson was asleep at 1:30 am when the Philippine freighter, the ACX Crystal, rammed the USS Fitzgerald on June 17th off the coast of Japan (Figures 1 and 2).  Within seconds the Commander’s stateroom flooded with cold seawater along with Berthing Room 2 that held 35 sailors. Four sailors grabbed sledgehammers, and one sailor…

The Irishman’s Guide To Sales and Marketing

Throw all the facts that you want at someone, and you won’t move them to a position anywhere near the effectiveness than if you can work the facts into a story. From the dawn of man, our brains have become hardwired to place facts in context, and a story helps get us that context in…