Will I need to re-enroll any of my phone numbers?
No, your phone will be automatically enrolled to the new service.
Will the (813) 816-1970 text banking number still work?
Unfortunately, no, this number will be disabled. However, you will be able to text immediately to “MYCSB” or 69272 to get your text banking account information.
Is there a limit to the number of text banking messages I can receive?
No, there is no limit set by the bank. You may want to confirm with your mobile device carrier.
Can a business account receive text banking messages?
Yes. A business account can receive text banking messages as long as it has been setup within the Online Banking system.
Can I receive text banking in Spanish?
Yes. However, you must first change your language setting within the Online Banking User profile.
Is the mobile Text Banking free? *
The Text Banking is free to enroll and use, however, your mobile wireless carrier may charge you standard data and messaging rates. Please contact your mobile wireless carrier for messaging and data rates.
How secure is Text Message Banking?
Our Text Message Banking service is secure. You can activate the service only after logging into our internet banking site. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.
What do I need to do to get started with Text Banking?
You will need to enroll in Text Banking via either Online (desktop) or via the mobile (browser or app). For desktop, go to the PERSONAL SETTINGS MENU to enroll in Text Banking. On mobile, go to PERSONAL SETTINGS – USER PROFILE to enroll. You will need a mobile phone with texting capabilities. Standard messaging and data rates may apply.
Where do I find my activation code?
During setup we will send you a text message from “MYCSB” or 69272 with your activation code. If you have already submitted your mobile number during setup, check your mobile device now. You should receive a text message with your activation code within a few minutes.
Which carriers do you support?
Our Text Message Banking service works on all major mobile providers in the U.S.
What are the commands for Text Banking?
The commands for Text Banking are: bal, hist, more, nick, help and stop. The details of each command are available in the help content above.
Do I need to create short nicknames to use with Text Banking?
Yes, you do need to create short nicknames to use with Text Banking. It is a lot easier to request the balance of a specific account with short nicknames and makes the reply shorter.
What is a primary text banking account?
Your primary account is the default account that we will use when you text BAL to MYCSB or 69272. You should select the one you will likely want to check the most often. You can also get all your account balances by texting BAL ALL to MYCSB or 69272.
Can I change the primary text banking account later?
Yes you can. Simply return here to the mobile banking page and select the edit link next to your primary bank information.
What are the text banking definitions?
- BAL or B – Provides the available balance on the account.
- HIST or H– The last 5 transactions on the account
- MORE or M – Provides the next 5 transactions
- NICK or N – List the nicknames of the accounts
- STOP – This will cancel your subscription to MYCSB
Do I have to text the commands in all CAPS?
No, the commands are not case sensitive. You can text BAL, Bal, or bal which would all mean the balance command.
I have a new mobile phone number. Can I change or add my number online?
Yes, you first need to delete the old number from your profile and add your new cell phone number. You can do this within the text banking menu on the desktop or mobile app.
If you have questions, please contact Customer Care at 855-863-2265.