Frequently Asked Questions
When is the bill pay conversion taking place?
The conversion is taking place on April 4th, 2017.
Will my payees carry over to the new system?
Yes, your payees will convert to the new system. In the event that we are not provided with a payee address, you might be required to add the payee to the new bill pay system. However, we do encourage you to login and confirm.
Will the payment process be different than the current system?
Below are the current and new methods of processing payments.
Current Method: If you schedule a payment with a deliver by date of 04/14/17, the funds are deducted from your account on the “send on” date and the bill is credited on the payment due date (04/14/17).
New Method: If you schedule a payment with a deliver by date of by 04/14/17, the payment will be credited to the payee and the funds will be deducted from your account on 4/14/17. In some cases, funds may be sent as a paper check and the funds will not be deducted from your account until the payment is negotiated by the payee.
Will I need to re-enter the payment date on my recurring Bill Payments?
No, if your recurring payments are properly set up they will carry over to the new bill pay system.
When is the cut off time of the last bill payment in the current bill pay system?
The last day a bill payment can be scheduled in the current system is (before noon on April 3rd).
Will I be able to see my payment history in the new system?
Yes, you will see history for 1 year.
Will my current e-bills be transferred to the new bill pay system?
No, eBills will not carry over to the new system. eBills will need to be re-entered once the new bill pay system is up.
What are eBills?
eBills are electronic versions of paper statements or bills. Your Biller’s “eBill” arrives in your Bill Pay account service just as a Biller’s “paper bill” arrives in your mailbox. Bill Pay allows you to view all your eBills—as well as account balances, transactions and statement information—in one convenient place.
Will my current Easy Pay payees be transferred to the new bill pay system?
Yes, current Easy Pay transactions will be converted to a payee in the new system. However, all Easy Pay payments will be sent to the corresponding Financial Institution as a check. If a customer would like for the payment to be sent to the recipients address, they must change the information once we have converted to CheckFree. In addition, Easy Pay will not be an option for new payees after the conversion date. We will offer Popmoney® as a person to person payment option. See our Popmoney® Frequently Asked Questions for more information.
What if I used nicknames for my payees, will that be transferred to the new bill pay system?
Yes, nicknames will carry over to the new system.
What if I am not an active bill pay user?
If you currently do not use CenterState Bank’s Bill Pay service, you will not be affected by this upgrade.
If you have been thinking about enrolling, we recommend waiting until after April 4th to enroll so you can enjoy our upgraded benefits.